Balaji Gopinath
I help teams bring structure, clarity, and momentum to their programs — using workflow design, data-driven problem-solving, and applied AI to drive smarter, more scalable execution.
Executive Summary
Program Management Expert with 7+ years of experience delivering cross-functional initiatives across telecom and e-commerce. Certified PMP® and CSM®, skilled at program governance, automation-driven transformation, and enterprise BI reporting. Adept at aligning diverse stakeholders (Sales Ops, Finance, Compliance, Architecture, Automation) to deliver scalable programs with measurable efficiency gains. Hands-on expertise in JIRA, Power BI, and Agile delivery frameworks, with a proven track record of enabling executive decision-making through governance, reporting, and delivery excellence.
AI-Driven Transformation
Orchestrated deployment of an enterprise-scale LLM-powered contract management program at Verizon, projected to deliver 15% OPEX savings while accelerating deal assurance and governance.
Enterprise Automation Leader
Directed end-to-end automation of RFP and operational workflows, achieving a 30% cycle-time reduction and enabling real-time executive visibility across global business operations.
Data-Driven Decision Enablement
Designed and scaled a Power BI enterprise reporting framework, reducing reporting errors by 30% and empowering multi-level leadership with real-time program health, revenue, and risk insights.
Career Journey
A timeline of my professional experience, highlighting key responsibilities and impact at each stage.
Program Management Analyst
Verizon
"Championed LLM-powered solutions and automated key operational workflows, driving efficiency and governance."
- Championed deployment of LLM-powered contract management solutions, integrating AI-driven pipelines into deal assurance workflows.
- Directed cross-functional programs to automate RFP and operational processes.
- Designed and deployed Power BI enterprise dashboards to track program health, revenue, and risk.
- Established QA governance frameworks to reduce audit exceptions and stabilize deal assurance lifecycle outcomes.
- Acted as a central liaison between product owners, architecture, and automation teams.
Program Management Specialist
Amazon
"Developed KPI frameworks and standardized risk protocols, improving compliance and governance."
- Developed KPI frameworks and integrated metrics into executive dashboards for WBR/MBR leadership reviews.
- Assisted in standardizing documentation and risk protocols, closing compliance gaps and improving governance.
- Contributed to enterprise-wide training in blueprinting, FMEA, BCP, and change management.
- Supported continuous improvement programs that enhanced team productivity and project efficiency.
Retail Operations - Associate
Amazon
"Conducted competitive pricing analysis and automated audit workflows, improving compliance accuracy."
- Conducted competitive pricing analysis and automated audit workflows, improving compliance accuracy and ensuring fair market positioning.
- Partnered with global stakeholders to standardize operational procedures across multiple marketplaces, ensuring consistent customer experience.
Flagship Projects & Case Studies
A deep-dive into key initiatives, showcasing challenges, actions, and quantifiable outcomes.
LLM-Powered Contract Management
Program Management Analyst
15%
Projected OPEX Savings
Orchestrated deployment of an enterprise-scale LLM-powered contract management program.
Cycle Time (Days)
30RFP & Operational Workflow Automation
Program Lead
30%
Cycle-Time Reduction
Automated RFP workflows using Slack, Google Sheets & Jira.
Manual Tasks
5Power BI Enterprise Reporting Rollout
Program Lead
30%
Reporting Error Reduction
Designed and scaled a Power BI enterprise reporting framework.
Time to Insight (Hrs)
4Governance & Risk Standardization
Program Management Specialist
75%
Reduction in Audit Findings
Standardized enterprise risk and compliance protocols at Amazon.
Audit Findings
5Skills & Tooling
A curated list of my technical and functional capabilities, from program leadership to data analysis tooling.
Program Leadership
Agile & Delivery
Data & Reporting Tools
Process & Automation
Decision-Support Dashboard Demo
This interactive mockup demonstrates how I translate program data into decision-ready insights. It's designed to give leadership a clear, consolidated view of performance, connecting metrics, automation outcomes, and governance signals to drive strategic action.
98.7%
SLA Compliance
$1.2M YTD
OPEX Savings
22 days
Avg. Cycle Time
0.7%
Reporting Error Rate
95%
Audit Readiness
3.4x
Automation ROI
12-Month Trend View
Correlating SLA Compliance with Average Cycle Time reveals that as cycle times decrease through automation (blue line), SLA compliance (teal line) consistently improves, demonstrating a direct link between process efficiency and service quality.
Case Study Impact Comparison
Visualizing the relative impact of key initiatives helps prioritize future investment. The RFP Automation project, for example, delivered the highest cycle-time reduction, while the LLM program focused on financial savings.
Action Tracker / Governance Panel
A centralized view for tracking actions, owners, and status. This ensures accountability and provides early warnings for escalations.
| Task | Owner | Status |
|---|---|---|
| Finalize Q3 budget for new automation PoC | B. Gopinath | On Track |
| Review SLA breach in deal assurance workflow | Sales Ops | At Risk |
| Complete UAT for Power BI dashboard update | BI Team | On Track |
| Resolve data discrepancy in Q2 savings report | Finance | Blocked |
Key Insights
Operational Efficiency
- Cycle time reduction is directly correlated with higher SLA compliance, confirming that faster, automated processes are also more reliable.
- The RFP Automation project serves as a successful blueprint for future workflow optimization initiatives across other business units.
Financial / OPEX
- The LLM Contract Management program is the primary driver of OPEX savings, suggesting further investment in AI-driven solutions will yield high ROI.
- While other projects did not directly target OPEX, their efficiency gains contribute to indirect savings through reduced manual effort.
Quality / Governance
- A 0.7% reporting error rate is within the acceptable threshold, but targeted data validation can drive it closer to zero.
- High Audit Readiness scores reflect the success of standardized documentation and risk protocols implemented in prior phases.
Stakeholder & Dependencies
- The 'Blocked' status for the Finance team task indicates a cross-departmental dependency that requires immediate executive attention to mitigate downstream reporting delays.
- Recurring 'At Risk' items for Sales Ops suggest a potential resource constraint or process bottleneck that needs further investigation.
Decision Outcomes
How leaders use these insights:
- Prioritize new automation projects based on proven cycle-time reduction models.
- Allocate budget for expanding high-ROI initiatives like the LLM program.
- Launch targeted investigations into the root causes of SLA breaches flagged by the dashboard.
- Improve governance by addressing cross-functional blockages highlighted in the action tracker.
This interactive demo illustrates how I turn complex data into clear, decisive actions for leadership.
Let's Connect
I'm always open to discussing new opportunities in program management, automation, and data-driven transformation. Feel free to reach out via email, schedule a meeting, or download my portfolio for your records.